Many players have questions about https://poker-stars.it.com/ before they deposit their first euro — here are the honest answers. This guide covers everything from registration to wagering calculations, safety measures, and common issues. Whether you are new to Pokerstars casino or need a refresher, these steps will help you play confidently.
Before You Start
- You must be at least 18 years old (or the legal age in your jurisdiction) to register at Pokerstars casino.
- Prepare a valid government-issued ID (passport, driver’s license) for the KYC verification process. Pokerstars may request this before your first withdrawal.
- Have a payment method ready: credit/debit card, e-wallet (PayPal, Skrill, Neteller), or bank transfer. Check that your chosen method is accepted in your country.
- Decide on a username and a strong password. Use a mix of letters, numbers, and symbols. Enable two-factor authentication (2FA) after sign-up for extra security.
- Understand the bonus terms. Pokerstars casino often offers a welcome bonus, but it comes with wagering requirements. Read the terms in the promotions section before claiming.
- Set a personal budget. Decide how much you are willing to deposit and lose. Pokerstars provides responsible gambling tools to help you stay in control.
Step-by-Step Sign-Up
- Go to the Pokerstars casino website. Click the “Register” or “Join Now” button, usually at the top right corner.
- Fill in the registration form. Provide your email address, create a username and password. Select your country and preferred currency.
- Enter your personal details: full name, date of birth, and address. Ensure they match your ID exactly to avoid verification delays.
- Accept the terms and conditions. Optionally, subscribe to marketing emails. Tick the bonus opt-in box if you want the welcome offer.
- Complete the security check (CAPTCHA) and click “Create Account”.
- Check your email for a verification link. Click it to activate your account. If you don’t see it, check your spam folder.
- Log in for the first time. You may be asked to set up security questions or enable 2FA. Follow the prompts.
- Make your first deposit. Go to the cashier, select a payment method, enter the amount, and confirm. The welcome bonus, if chosen, will be credited automatically or via a bonus code.
Wagering Calculation
Understanding wagering requirements is crucial. Suppose Pokerstars casino offers a 100% match bonus up to €200 with a 35x wagering requirement on the bonus amount. You deposit €100 and receive €100 bonus. Your total playthrough requirement is €100 × 35 = €3,500. You must place bets totaling €3,500 before you can withdraw any winnings from the bonus.
But not all games contribute equally. Slots usually contribute 100%, while table games may contribute only 10–20%. For example, if blackjack contributes 10%, a €10 bet only counts €1 toward the requirement. To calculate effective wagering, use this formula:
Effective contribution = Bet amount × Game contribution percentage
If you play only slots (100% contribution), you need to wager the full €3,500. If you mix in blackjack (10% contribution), you need to bet more to reach the same target. For instance, if you play €500 on slots and €3,000 on blackjack, the contribution from slots is €500 × 100% = €500, and from blackjack is €3,000 × 10% = €300, total €800 — far from €3,500. So, stick to high-contribution games to clear bonuses faster.
Another example: a deposit of €50 with a 20x wagering requirement on deposit + bonus (100% match). Deposit €50, bonus €50, total €100 × 20 = €2,000 wagering needed. Calculate how many spins of €0.20 that would be: €2,000 / €0.20 = 10,000 spins. Always check the maximum bet allowed while wagering (often €5–10) to avoid voiding the bonus.
Is It Safe?
Pokerstars casino operates under licenses from reputable authorities like the Malta Gaming Authority and the UK Gambling Commission. The site uses SSL encryption to protect your personal and financial data. Random number generators (RNGs) are tested by independent auditors (e.g., eCOGRA) to ensure fair outcomes. Withdrawals are processed securely, and your funds are held in segregated accounts. However, always use strong passwords and enable 2FA for an extra layer of security. If you are in a jurisdiction where Pokerstars holds a local license, your winnings are generally tax-free; otherwise, check local tax laws.
Payment Methods
| Method | Deposit Min/Max | Withdrawal Min/Max | Processing Time | Fees |
|---|---|---|---|---|
| Visa/Mastercard | €10 / €5,000 | €10 / €5,000 | 1–3 banking days | None |
| PayPal | €10 / €4,000 | €10 / €4,000 | Up to 24 hours | None |
| Skrill | €10 / €10,000 | €10 / €10,000 | Up to 24 hours | None |
| Neteller | €10 / €10,000 | €10 / €10,000 | Up to 24 hours | None |
| Bank Transfer | €20 / €50,000 | €20 / €50,000 | 3–7 banking days | May apply at bank |
Note: Withdrawal limits may vary based on your VIP level. Always verify before requesting a large payout.
When Things Go Wrong
1. Verification Delay
Your first withdrawal may be held until you submit ID documents. Upload clear copies of your passport and a recent utility bill. If you don’t receive a confirmation in 48 hours, contact support.
2. Bonus Not Credited
If you opted in but didn’t receive the bonus, check the offer’s terms (minimum deposit, code required). Contact live chat with your deposit ID.
3. Withdrawal Stuck
If your withdrawal shows as “pending” for longer than the stated processing time, verify that you’ve met wagering requirements and have no pending documents. Contact support.
4. Game Not Loading
Clear your browser cache, update your Flash or HTML5 player, or try a different browser. Pokerstars casino’s mobile-optimized site works on most devices without an app.
5. Account Locked
Repeated wrong password attempts can lock your account. Click “Forgot password” to reset. If locked for security reasons, explain the situation to support.
6. Self-Exclusion Issues
If you cannot exclude yourself via the responsible gambling tools, contact support immediately. They can lock your account while you set up long-term exclusion.
Good to Know
Pokerstars casino provides responsible gambling tools: deposit limits (daily, weekly, monthly), session time reminders, and self-exclusion (cool-off periods from 24 hours to 5 years). You can set these in your account settings. Use them to stay in control. The site also offers links to gambling support organizations like GamCare and Gamblers Anonymous.
Players Ask
How do I create an account at Pokerstars casino?
Click the Register button, fill in your details, verify your email, and make a deposit. The process takes about 5 minutes.
What is the minimum deposit?
The minimum deposit is typically €10, depending on your payment method. Check the cashier for exact amounts.
How long do withdrawals take?
E-wallet withdrawals are usually processed within 24 hours. Card and bank transfers may take 1–7 banking days.
Are there withdrawal fees?
Pokerstars casino does not charge fees, but your bank may impose a fee for incoming transfers.
Can I play on mobile?
Yes. Pokerstars casino has a progressive web app (PWA) that you can launch from your browser. No app download is required from Google Play or Apple App Store.
What is the wagering requirement for the welcome bonus?
It varies, but a common term is 35x the bonus amount. Always read the specific offer’s terms.
Is Pokerstars casino legal in Italy?
Yes, it holds an Italian license (AAMS/ADM) if you access the Italian domain. For other regions, check the local licensing.
How do I contact support?
Live chat is available 24/7. You can also email or use the contact form. Responses are usually quick.
This guide covers everything you need to get started at Pokerstars casino. Remember to gamble responsibly, set limits, and enjoy the games. Good luck!



